Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) are a legal agreement between you (or the organization you represent) and Reconify (“Reconify,” “we,” or “us”). By accessing the Reconify website, creating an account, or using any part of the service, you agree to be bound by these Terms.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. If you do not have such authority, or if you do not agree with these Terms, you must not use the service.

2. Description of Services

Reconify provides payment reconciliation software in three deployment forms:

• Cloud platform: A hosted service for managed reconciliation workflows, available under the Free, Starter, Growth, and Scale subscription plans. These Terms govern your use of the cloud platform.
• CLI / open-source tool: An open-source command-line tool available under the license published in the GitHub repository. Use of the CLI is governed by that license, not these Terms, except where the CLI interacts with Reconify cloud services.
• Enterprise deployment: Self-hosted or VPC deployment for organizations with specific data residency, compliance, or integration requirements. Enterprise engagements are governed by a separate written agreement that supersedes these Terms where they conflict.

We reserve the right to modify, suspend, or discontinue any part of the service at any time, with reasonable prior notice where practical.

3. Account Registration

To use the Reconify cloud platform, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration and keep it up to date.
• Maintain the confidentiality of your login credentials and not share them with others.
• Be responsible for all activity that occurs under your account.
• Notify us immediately at security@reconify.com if you become aware of any unauthorized use of your account.

You may not create more than one account per person for the purpose of circumventing plan limits. Organizations may create a single account and manage team members within it.

4. Subscription Plans and Billing

Paid plans (Starter, Growth, Scale) are billed on a monthly subscription basis:

• Subscriptions renew automatically at the end of each billing cycle unless you cancel before the renewal date.
• Prices are stated in US dollars and are exclusive of taxes where applicable. You are responsible for any applicable taxes.
• Plan upgrades take effect immediately; the price difference for the current billing cycle is prorated. Plan downgrades take effect at the start of the next billing cycle.
• If your usage exceeds the transaction limit for your plan, we will notify you and may pause reconciliation runs or prompt you to upgrade. We will not charge overage fees without prior notice.
• If a payment fails, we will attempt to retry the charge and notify you. After a grace period of 7 days, access to paid features may be suspended until payment is resolved.

For refund terms, see our Refund Policy.

5. Acceptable Use

You may use Reconify only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the service to facilitate illegal financial activity, money laundering, fraud, or violations of financial regulations applicable to your business.
• Attempt to reverse engineer, decompile, or extract the source code of the Reconify cloud platform or any proprietary component.
• Circumvent or attempt to circumvent plan limits, including through technical manipulation or the creation of multiple accounts.
• Resell or sublicense access to the service to third parties without our written authorization.
• Use automated tools to scrape, crawl, or extract data from the Reconify website or platform beyond normal API usage.
• Introduce malware, exploits, or any code designed to harm Reconify systems or other users.
• Upload data to the platform that you do not have the right to process, including data protected by third-party confidentiality agreements you are not authorized to share.

We reserve the right to suspend or terminate accounts that violate these restrictions, and to report violations to appropriate authorities where required.

6. Your Data

You retain full ownership of all data you upload to, process through, or generate within the Reconify platform (“Customer Data”). Reconify claims no ownership over your reconciliation inputs, outputs, exception reports, or audit records.

By using the cloud platform, you grant Reconify a limited, non-exclusive, non-transferable license to process your Customer Data solely for the purpose of providing the reconciliation service you have configured. We do not access your Customer Data except:

• When you explicitly request support and authorize access to diagnose an issue.
• When required by law or court order.
• To protect the security or integrity of the platform in response to an active incident.

Upon account termination, you may export your data for up to 30 days. After that period, we will securely delete your Customer Data from our systems, subject to legal retention requirements.

7. Intellectual Property

The Reconify cloud platform, website, documentation, and all related proprietary technology are owned by Reconify and protected by intellectual property law. These Terms do not transfer any ownership rights to you.

The Reconify CLI and open-source components are made available under the license terms published in the relevant repository. Those licenses govern your rights to copy, modify, and distribute those components.

You may not use the Reconify name, logo, or trademarks without our prior written consent, except as necessary to describe your use of the service in a factually accurate manner.

8. Confidentiality

Each party may disclose confidential business information to the other in the course of the relationship. Each party agrees to keep the other’s confidential information private and to use it only for the purposes of this agreement. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

Reconify will treat your Customer Data as confidential. You agree to maintain appropriate confidentiality around any non-public technical information about the Reconify platform you learn through your use of the service.

9. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, RECONIFY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND UNINTERRUPTED OR ERROR-FREE OPERATION.

Reconify is a reconciliation tool, not a financial advisor or auditor. Reconciliation outputs are operational aids for your finance team. They are not authoritative financial records and should not be relied upon as a substitute for professional financial advice, regulatory filings, or certified audit reports. You are responsible for verifying the accuracy of reconciliation results and for any decisions made based on them.

Non-enterprise plans do not carry uptime commitments. Scheduled maintenance and unplanned downtime may occur. For uptime SLA requirements, contact us about an Enterprise plan.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RECONIFY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF DATA, OR BUSINESS INTERRUPTION, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE, EVEN IF RECONIFY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

RECONIFY’S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID TO RECONIFY IN THE TWELVE MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).

Some jurisdictions do not allow certain limitations of liability. In those jurisdictions, Reconify’s liability is limited to the minimum extent permitted by applicable law.

11. Indemnification

You agree to indemnify, defend, and hold harmless Reconify and its officers, directors, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

• Your use of the service in violation of these Terms.
• Your Customer Data, including any claim that your data infringes the rights of a third party.
• Your violation of any law or the rights of any third party.

12. Termination

You may cancel your subscription at any time through your account settings or by contacting support. Cancellation takes effect at the end of the current billing cycle; you retain access to paid features until that date.

Reconify may suspend or terminate your account immediately for material violations of these Terms, including illegal use, security threats, or repeated payment failures. For less severe violations, we will provide 30 days’ notice and an opportunity to cure the violation before terminating.

Upon termination, your right to use the service ends. You may export your Customer Data for 30 days following termination. After that period, we will delete your data from our systems in accordance with our Privacy Policy.

13. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

Any dispute arising from these Terms or the service will be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will take place in Delaware. Each party will bear its own costs unless the arbitrator determines that a claim was frivolous or made in bad faith.

Notwithstanding the above, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property rights or prevent unauthorized use of the service.

14. Changes to These Terms

We may update these Terms from time to time. For material changes, we will provide at least 30 days’ notice by email or through a notice in the platform before the changes take effect. Non-material changes (such as clarifications or corrections) may take effect immediately.

Your continued use of the service after the effective date of any changes constitutes your acceptance of the updated Terms. If you disagree with a change, you may cancel your subscription before the new terms take effect.

15. Contact

If you have questions about these Terms, contact us at: